Refund policy
Returns & Refunds
At Espresso Mafia, we want to make sure your order reaches you exactly as expected.
Except where required by applicable consumer law, we do not offer voluntary returns or refunds for change-of-mind purchases.
Coffee & Food Products
Due to the nature of our coffee and food products, we do not accept returns or offer refunds for products that have been opened.
If there is a problem with your order, such as receiving an incorrect product, please contact us at espressomafiagirona@gmail.com as soon as possible so we can review the issue.
Damaged Items
Please inspect your order when it arrives.
If a cup arrives broken, contact us at espressomafiagirona@gmail.com and provide details of the damage. Once the issue has been verified, we will refund the purchase price of the broken cup.
Please note that we do not send replacement cups for broken items. A refund will be issued instead.
Incorrect Orders
If you receive a product different from the one you ordered, please contact us at espressomafiagirona@gmail.com.
Once the issue has been verified, we will arrange to send you the correct product.
Cancellations
Once an order has been placed, we do not offer voluntary cancellations. This does not affect any cancellation or withdrawal rights you may have under applicable consumer law.
European Union Right of Withdrawal
For products that are eligible under applicable EU consumer law, you may have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason.
Certain products are excluded from this right. In particular, the right of withdrawal may not apply to goods that are liable to deteriorate or expire rapidly, or to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed.
Where a statutory right of withdrawal applies, please contact us at espressomafiagirona@gmail.com before returning any product so we can provide you with the appropriate instructions.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law.
Refunds
Where a refund is approved, it will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process the refund after it has been issued.
Contact
For any questions or problems with your order, please contact:
Espresso Mafia
Email: espressomafiagirona@gmail.com